Revised: September 30, 2013
Information We Collect
We collect information that personally identifies you, such as your name, address, phone number, e-mail, and other personally identifiable information that you choose to provide us with ("Personal Information"). You may be asked to provide us with Personal Information when you submit a maintenance request or other inquiry on or through the Site and at other times. The decision to provide this information is optional; however, if you choose not to provide the requested information, we may not be able to respond to or act on your request or inquiry or you may not be able to use some or all of the features of the Site.
Usage Data and Site Activity
We automatically collect information regarding the actions you take on the Site ("Usage Data"). For example, each time you use the Site we may automatically collect the type of Web browser you use, your operating system, your Internet Service Provider, your IP address, the pages you view, and the time and duration of your visits to the Site. This anonymous usage information may be associated with Personal Information, but we do not disclose the associated information to third parties. We use this information to help us understand how people use the Site and to enhance the Site and the services we offer.
Cookies and Web Beacons
How We Use Information and When We May Share and Disclose Information Generally
From time to time, we may contract with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours to perform services for or on behalf of Raiser ("Service Providers"). For example, we may contract with Service Providers to provide services such as property maintenance, website hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Service Providers with the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified by Raiser.
Compliance with Laws and Law Enforcement
Raiser cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of Raiser or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site, we cannot and do not guarantee the security of any information you transmit on or through the Site, and you do so at your own risk.
Links To Other Websites
The Site is intended for users who are 18 years old or older. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records.
Processing in the United States
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States. The laws in the United States may not be as protective of your privacy as those in your location. By using the Site, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by the applicable laws in the United States.